REPAIR or REPLACE
If the item is found to be faulty it will be repaired, or replaced, free of charge, subject to being within the 3-years Warranty period.
If the item is out of warranty, but can be repaired, this will be offered at a
cost of $35 (+associated shipping charges).
If the item is out of warranty, but cannot be repaired,
a discounted (30% off) rate will be offered on a new purchase.
If an item is faulty, please contact our Customer Services team:
Overseas customers are asked to call the Customer Services team
directly before returning any items.
All return and re-shipping charges are the customer’s liability.
Shipping costs will be refunded if there is a fault with the
product. Shipping, or re-shipping, costs will not be accepted should be
goods be found to be non-faulty.
A refund will not be issued if the item has been damaged,
however caused, post-purchase.
All items should be unused.
If you choose to modify your Chicken Guard unit without written
approval from ChickenGuard ®, the action will void your warranty and
any obligation on ChickenGuard ® to replace or repair your unit at the
cost of ChickenGuard ®.