If your string comes off it’s spindle:
Very occasionally we have found that if your hens are in a rush to get out of the coop early in the morning, the lead hen will push up the door in her hurry to leave. This sometimes results in the string becoming slack and either winding up the wrong way or getting in a tangle. If this happens, we have created a pdf to show how to rewind your spindle.
If you are unsure or don’t feel confident in doing this yourself, please send your unit back to us with a cover note saying that you would like your spindle re-wound and we will do this free of charge for you. Please don’t forget to include your return address! We will return your unit the same day so you won’t be without it for long!